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When companies undergo a change in management, there is often a sense of anxiety among the employees. They are likely to think, Will the

I have met my share of lousy chief financial officers. Like the sportswear executive who didn’t know the various products’

Sometimes, to achieve dramatic improvement in a company, I’ll ask the team to do something difficult: consider ways to make the company fail.

Cost cutting doesn’t work. You want results? Think ‘fix coffee.’ I walked into the offices of this Midwestern restaurant chain